Policy - TapestryFineArts

Terms & Conditions and Right of Withdrawal

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Privacy policy

We only use customer information to fulfill orders. We do not store or use customer information for any other purpose. Information such as name, address, and email address is not stored on our computers. If and when required, we will communicate with you about your order status using the Etsy platform.

Legal imprint

Terms & Conditions and Right of Withdrawal

You have 30 days after reception to return or exchange an item in original condition. This does not apply to custom orders and commissions.

For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):

https://ec.europa.eu/consumers/odr